Frequently Asked Questions
Everything you need to know about your Kipling UK shopping experience.
What are the standard delivery times for orders within the UK?
Standard delivery typically takes 3 to 5 working days. Once your order is dispatched, you will receive a tracking link via email to monitor your package's progress.
How can I return an item and what is the return policy?
We offer a 30-day return policy for all unused items in their original packaging. You can initiate a return through our online portal to receive a pre-paid shipping label.
Are Kipling bags covered by a warranty?
Yes, all Kipling bags and luggage come with a 2-year warranty covering manufacturing defects in materials and workmanship from the date of purchase.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Klarna, and Apple Pay.
How should I clean and maintain my Kipling bag?
To clean your bag, we recommend using a damp cloth with mild soapy water. Do not machine wash or tumble dry, as this may damage the fabric and the iconic monkey keychain.
Can I cancel or modify my order after it has been placed?
Because we aim to process orders as quickly as possible, there is a very limited window to make changes. Please contact our customer service team immediately if you need to cancel or amend your details.